Still have questions?
Fill the form and the right person from our team will get in touch as soon as possible.
Relyon is an app-based service that connects you to any security service provider. It is designed to keep you safe and connected at all times to your close people, and gives you a private guard within the app.
When you need help, Relyon can send an emergency alert with your location to your configured emergency contacts and (when connected) to your security provider. When you press the emergency button, it can also place an in-app emergency call.
To make sure the emergency button is available and can complete the flow, you need to:
1. Add at least one valid emergency contact (added as a connection and tagged as emergency, or legacy contact)
2. Enable permissions (see “Permissions” below)
3. complete the onboarding process
Add a connection in the app (via Connections / My People), then open that connection and tag them as an emergency connection. Relyon uses emergency connections to send an emergency SMS and to decide who to call when you trigger an emergency.
Yes. You can add up to 5 emergency contacts (connections tagged as emergency, plus any legacy emergency contacts, within that limit).
Relyon supports voice activation using an on-device keyword model. The phrase is language-based (for example, English uses “Help Me Now”).
Yes. You can turn voice activation on/off from Settings → Voice Activation.
Microphone permission is required for:
* Voice activation (listening for the safety phrase)
* In-app emergency calling (your voice is needed for the call)
Location permission is required so Relyon can:
* Attach your current location to an emergency alert
* Support Connections (location sharing with your connections)
* Support location-based features like place/geofence notifications (when configured)
While Using: location access only when you’re actively using the app.
Always Allow: allows location updates when the app is in the background, which improves reliability for emergency/location features.
Relyon uses motion/activity signals to make background location tracking more efficient: it updates more when you’re moving and less when you’re still. This helps reduce battery use while keeping tracking reliable.
You can still sign in and use parts of the app, but core safety features may not work correctly without required permissions (especially microphone + location/background location + motion/activity).
When you press the emergency button:
1. Relyon shows a countdown so you can cancel if it was accidental.
2. If you don’t cancel, an emergency alert is sent (with your latest location) to your security provider (when connected) and your emergency contacts.
3. A call is executed (to your security provider or emergency contacts).
4. An SMS is sent to all your emergency contacts.
When voice activation detects the safety phrase:
* Relyon sends an emergency alert to the backend (with your latest known location) to your security provider and emergency contacts.
* Relyon does not automatically place the in-app emergency call from voice activation (only the button does that).
Yes. If you cancel during the countdown, the emergency flow does not continue. Once the countdown finishes, the alert is sent and the flow cannot be cancelled.
Yes. When an emergency alert is triggered, Relyon sends an SMS to your configured emergency contacts containing a Google Maps link with your coordinates.
No. The emergency SMS content is standardized (localized by language) to make sure the message always includes critical information (your name + location link).
Relyon needs an internet connection to:
* Send the emergency alert to the backend
* Send emergency SMS through the service
* Place the in-app emergency call (VoIP)
If you don’t have internet access, you should use your phone’s normal calling/SOS features.
Yes. Voice activation and location features can work in the background when your phone is locked, as long as you have valid permissions and haven’t disabled them. Background behavior can vary by OS and device settings (battery restrictions, background refresh, force-closing the app). If you notice reliability issues, see “Troubleshooting”.
No change. Notifications and alerts follow your phone’s ringer/notification settings and may appear silently.
Location Alerts are safety updates delivered to you as notifications and shown in the app’s Alerts screen.Availability of Location Alerts can depend on your plan/subscription and your service/provider configuration.
You can see them in the app’s Alerts screen. Unread alerts and read alerts are shown in separate lists.
Connections (introduced in version 5.6.0) are one-to-one links between you and another person. There is no group functionality—each connection is a separate link.
(Note: The older “Rings” model is deprecated.)
If you’re sharing location with a connection, they may see:
* Your location
* The time your location was last updated
* Your battery level and charging status
If you disable/hide location sharing, connections may not see your live location.
Relyon can send alerts when a person enters or exits a saved place (geofence), if notifications are enabled for that person/place.
Who gets notified depends on the notification settings for that connection and place.
No. Relyon does not store or share your voice data with third parties. Voice activation uses an on-device keyword detection model.
You can delete your account from within the app. Account deletion triggers a backend process that removes your account data.
Delete account: initiated by you in the app; removes your account data.
Disconnect: may be performed by an admin/operator (for example, if you’re managed by an organization). Disconnecting is different from deleting your account.
Relyon uses motion detection to balance safety and battery use. When you’re still, location updates are less frequent; when you’re moving, they’re more frequent. Background location and microphone listening do use some battery, but the motion-based approach helps reduce unnecessary drain.
RelyOn is a comprehensive security operations platform that enables security companies to manage patrol teams, coordinate real-time response, and offer mobile personal protection services - all within one integrated system that can also work as a stand alone solution.
Yes. RelyOn allows you to offer subscription-based mobile protection services to enterprises, campuses, communities, lone workers, and individuals - creating new recurring monthly revenue streams on top of your existing operations.
No. RelyOn enhances and modernizes your operations. It can integrate with existing monitoring workflows or replace legacy patrol and command systems with a centralized, cloud-based platform.
Yes. The platform supports patrol route tracking, checkpoint and barcode scanning, task assignment, digital reporting, incident documentation, attendance tracking, and real-time GPS visibility of field responders.
Operators receive live alerts with location data and incident context. Dispatchers can coordinate field teams in real time, while responders update status directly from the mobile app — ensuring structured communication and full documentation.
Absolutely. You can configure escalation tiers, SLAs, response levels, and chain-of-command structures according to your operational standards and compliance requirements.
Yes. RelyOn allows hierarchical management across multiple sites, supervisors, patrol units, and response teams, providing centralized oversight with role-based access control.
RelyOn incorporates AI to enhance alert prioritization, optimize patrol coverage, support intelligent dispatch decisions, and generate structured operational insights. AI assists operators by reducing noise, highlighting critical incidents, and improving overall efficiency.
Through real-time GPS visibility, intelligent routing, structured dispatch workflows, and AI-driven situational awareness, RelyOn significantly reduces response times and increases operational coordination.
Yes. Responders can submit incident reports, upload forms, update patrol status, scan checkpoints, and communicate with the control center directly through the mobile application.
Yes. Security companies can apply to join the RelyOn Response Network as certified first responders. By connecting to the RelyOn responder interface, you can receive new response opportunities and generate additional revenue without deploying the full operational platform.
The RelyOn Response Network is a vetted global network of professional security providers operating within a unified response framework. Members gain access to new service opportunities, exclusive partner pricing, and integration into a modern, AI-powered safety ecosystem.
RelyOn provides real-time visibility, structured incident management, role-based access, and centralized oversight for security teams operating across one or multiple sites.
Yes. The platform allows hierarchical management across multiple locations, departments, and security officers.
No. RelyOn strengthens your internal operations and gives you the option to extend protection globally if and when needed based on our security providers network.
Yes. Security leaders define protocols, response tiers, and chain-of-command structures within the platform.
Yes. Every alert and action is documented, creating a complete audit trail for compliance and reporting purposes.
Yes. Organizations retain control and visibility over their incident data and reporting.
Yes. RelyOn is suitable for schools, universities, and multi-building campuses with distributed security teams.
Yes. Security teams can monitor live location, activate discreet alerts, and coordinate field response while maintaining full documentation and operational oversight.
Yes. The platform provides scheduled check-ins, real-time location tracking, and instant emergency alerts for field technicians, inspectors, healthcare workers, and remote staff.
Yes. RelyOn can be deployed for conferences, public events, construction projects, and temporary sites, enabling centralized command, live responder tracking, and structured coordination.
Yes. During critical incidents, RelyOn enables structured communication, live field visibility, response tier activation, and full incident documentation for post-event review and compliance.
Yes. Organizations can provide traveling employees with real-time safety tools and access to professional response, while maintaining centralized oversight and reporting.
Yes. Healthcare providers, social workers, and community organizations can use RelyOn to protect staff operating in the field or in high-risk environments.
Yes. Security teams can extend controlled access to contractors or external personnel, ensuring visibility, structured communication, and defined response protocols.
Yes. The platform is designed for distributed teams and global operations, with optional access to a professional response network worldwide.
Yes. Every alert and action is documented within the system, providing a complete audit trail for internal reviews, regulatory compliance, and risk assessments.
RelyOn helps organizations fulfill their duty of care responsibilities by providing real-time safety tools, location visibility, and access to professional response support.
Yes. The platform is designed for mobile workforces, field teams, and international travel scenarios.
No. Organizations can deploy RelyOn without building a full security infrastructure.
RelyOn is cloud-based and can be deployed in 1 day across teams and locations.
Location sharing is activated according to defined protocols and employee consent policies.
Yes. Users can activate emergency alerts instantly through the mobile app and send their real time location to professional security companies
Yes. Organizations can activate professional response support 24/07 worldwide when needed.
Yes. Structured reporting and documentation are built into the platform.
RelyOn is designed for organizations responsible for the safety of employees, students, or distributed teams.
It is especially relevant for:
* Companies with remote or field-based employees
* Organizations with traveling staff or international operations
* Educational institutions and campuses
* Healthcare providers and community services
* Logistics, delivery, and transportation companies
* NGOs and nonprofit organizations
* Midsize to enterprise organizations with duty of care obligations
Whether you have an in-house security team or no dedicated security infrastructure, RelyOn adapts to your structure and risk profile.
RelyOn is a mobile safety and response platform that dealers can bundle with existing security systems to generate new MRR (Monthly Recurring Revenue). It enables you to expand beyond traditional alarm and hardware installations into real-time mobile protection services.
RelyOn is subscription-based, allowing dealers to add a high-margin mobile protection service to new and existing accounts. It increases MRR without requiring additional hardware, truck rolls, or complex installations.
No. RelyOn integrates with established monitoring centers, including COPS Monitoring, and can also integrate with your existing monitoring partners. You can leverage current relationships or deploy through approved response channels — without building new infrastructure.
Yes. RelyOn complements alarm systems, CCTV, and access control solutions by adding real-time mobile personal protection for individuals, employees, and families.
Yes. Dealers can offer RelyOn to residential customers, small businesses, enterprises, campuses, and residential communities.
Yes. RelyOn offers flexible partnership models, including co-branding options and customized deployment aligned with your brand strategy — with no additional branding fees.
Deployment is simple and fully cloud-based. No additional hardware is required, and onboarding can typically be completed within one day for new or existing accounts.
RelyOn can operate as a standalone mobile safety solution or integrate with your monitoring workflows. The onboarding process is straightforward and fully supported by our team.
Most dealers focus on hardware and monitoring. RelyOn allows you to offer real-time mobile personal protection — increasing customer stickiness, reducing churn, and positioning your company as a modern, technology-driven security provider.
RelyOn provides full onboarding support, product training, sales enablement materials, branded marketing assets, marketing development funds, and ongoing partnership guidance to help you successfully launch and scale the service.
Common reasons:
* Missing permissions (microphone, location/background location, motion/activity)
* No valid emergency contact configured
* Onboarding not completed
Check:
1. Voice Activation is turned on in Settings → Voice Activation
2. Microphone permission is granted
3. On your phone’s status bar, you can see the microphone usage indicator when voice activation is active
4. You haven’t force-closed the app (some OS versions may stop background processes after a force-close)
5. Battery/background restrictions aren’t preventing background activity
Check:
1. Notifications are enabled for Relyon
2. Your plan/subscription includes Location Alerts
3. Your service/provider has configured alerts for your account
Fill the form and the right person from our team will get in touch as soon as possible.
